Happy new year 2023 to you!

Giottus continues to build new products that will help you invest and grow your crypto wealth in a safe and trusted manner. We are proud to be an India-based exchange and are compliant with all local regulations. As we navigate this extended bear market, we are confident that, together, we can build a strong portfolio that will give you dividends in the years to come.

Due to the enhanced requirements for providing seamless INR deposits and withdrawals and to improve our compliance and risk metrics, we are temporarily suspending crypto withdrawals from our platform starting today. Crypto deposits, INR deposits and INR withdrawals continue to be available. 

Over the next two weeks, we will bring additional KYC steps that will ensure that we will abide by a new Enhanced Due Diligence (EDD) framework to make our platform more robust and safe for all our users. Crypto withdrawals will be enabled again post this process.

How does it impact you?

• Crypto withdrawals remain disabled for you by default. You must follow an EDD to enable crypto withdrawals. The steps for the same will be released in the upcoming days.
• INR deposits & withdrawals continue to function as normal. You can deposit or withdraw funds as usual. Crypto deposits are also available.
• In case you require authentication to withdraw your crypto funds sooner, please email us at [email protected]. We will share a guide on how we can enable crypto withdrawals for your account at the earliest.

We believe that these steps will make us more compliant and enable users to trade without worry.

Cheers,
Team Giottus